Helgon Hotel – Lourdes Pyrenees

Privacy & Cookies Policy

This site ("the Site"), owned and administered by Group G4 Promotion SRL for the ActivTours® brand ("the Company," "ActivTours," or "We"), is fully committed to protecting the personal information of its users.

Please read this Privacy Policy carefully to understand how we handle the personal information you provide us when you use our site. We will take reasonable care to keep your information secure and prevent unauthorized access or use. This data protection policy explains how we collect, process, and store information from you or other users in the course of our commercial activities, including through the Site.

As used in this policy, "Personal Information" means information that relates to, is associated with, an identified or identifiable person or can be defined by applicable law, such as a name, address, phone number, email address, information about activities directly related to a person, such as their location or IP information.

We may change this Privacy Policy from time to time, and the change will be effective from the moment the Company notifies you of such changes and/or updates, either by email, by a notification on our website, or by any other reasonable means.

Your personal information will be collected and stored in a lawful manner, which will be reflected to you before such collection with transparency and fairness. We collect and process your information in good faith, in a proportionate manner, in accordance with the stated purpose and with appropriate technical and organizational measures, in accordance with state-of-the-art measures, taking into account the risks represented by the collection and processing and the nature of the personal information and data protected by us.

For any questions, complaints, or comments regarding the collection, processing, or use of personal information concerning you (as explained below), please contact us.

By using the Site, you agree to the terms and policies described in this Privacy Policy.

Personal Data We CollectUse of Personal DataReasons We Share Personal DataHow Long We Keep InformationChildrenHow We Keep and Secure the Information We CollectYour Rights to Limit Collection and ProcessingLinks to Other SitesReviewEnglish LanguageContact Us

1. Personal Data We Collect

Please note that when you browse our site, providing personal information is not necessary unless and until you choose to contact us, order services and tickets for events, sign up for our newsletters, ask to be one of our ticket brokers, join our affiliate program, request to cooperate with our company using a content distribution method, or leave us a testimonial.

Information provided to us. To purchase tickets, join our affiliate program, become one of our ticket or tourism product brokers, leave us a testimonial, or receive related services through our site, essential personal information such as your name, phone number, email address, and any additional information required for authenticating a purchase is necessary. If you buy multiple tickets or buy tickets on behalf of others, you are responsible for ensuring that each of these other customers agrees in advance to the disclosure of their personal information to us, and we will not be liable or responsible for any request or violation of data protection rights in this regard.

Information collected automatically through the site. We may also collect information about you using technologies such as cookies. We may also collect certain information through automated means, such as IP addresses, browser type and operating system, referring URLs, number of site visits, and other page interactions. We automatically collect this information through the use of various commonly used information collection technologies, including cookies, to help diagnose problems with our server and to identify ways to improve our site and personalize your experience while Browse the site.

Additional information about the Company’s use of cookies and tracking tools can be found below in our Cookies and Tracking Policy.

2. Use of Personal Data

We use information to respond to your requests or questions. For example, you may choose to leave contact details to receive a notification for tickets uploaded when there is no current availability on our site.We use the information to provide you with the desired service. We use your personal information to register your orders, including payment processing, providing customer support, and operating and maintaining the services.We use the information collected automatically from your browser to improve your visit to our site. We ensure that the content of the site is presented in the most efficient way for you, including personalization.We use the information for internal analysis to monitor the stability, integrity, and efficiency of our site. We use common online tracking tools, such as Cookies, to perform analysis, such as trend analysis, site administration, and statistical analysis of site usage.We use information to communicate with you about your order. We use your contact information to send you email messages, including confirmation of your order, to respond to your questions, comments, and requests, to provide customer support, and to send you technical notifications, updates, security alerts, and administrative messages.We use the information for marketing purposes. For example, we may send you information about promotions or special offers.We use the information for security purposes. We may use information to protect our company, our customers, or our sites.We use information to protect our legitimate business interests and legal rights. When required by law or when we believe it is necessary to protect our rights, interests, and the legal interests of others, we use information about you in connection with legal claims, compliance with rules, regulatory and audit functions, and disclosures in connection with the acquisition, merger, or sale of a business.

3. Reasons We Share Personal Data

We do not and will not sell, publish, distribute, or commercialize any of your personal data to a third party, including your name, address, email address, or credit card information.

We will not distribute your personal information to other third parties outside of our Company, other than those necessary to fulfill your request and/or purchase.

However, we do distribute your information to third-party services as an essential part of order processing and service provision, such as:

Payment service providers and credit reference agencies for processing payment for your orders through our Site, such as https://www.unicredit.ro/ro/persoane-fizice/asistenta/securitate-si-siguranta-datelor.htmlSuppliers, to fulfill the services, including deliveryProfessional service providers. We use the services of our trusted service provider to help us prevent online fraud. The service provider may use and process personal information in accordance with privacy and data protection laws. You can read about how our service provider may use and process your personal information at this address: https://www.unicredit.ro/ro/persoane-fizice/Diverse/protectia-datelor.htmlLaw enforcement and fraud prevention agencies, requests from government agencies or investigative bodies.

To provide you with the services on our site, we may need to transfer your personal information to trusted third parties who assist us in operating our services, conducting our business, or serving you, as long as those parties agree to keep this information confidential and not use it for purposes other than to fulfill their obligations to us. We may provide this information to subcontractors and other partners located in foreign countries. All our subcontractors and other third parties will be subject to contractual obligations that limit the use of your personal information and subject their activities to the applicable data protection and privacy laws applicable to your personal data. All our subcontractors will be subject to non-disclosure and non-use obligations.

However, some countries may have levels of protection for personal and other information that are not at an adequate level of protection compared to what is provided in your country of residence or business, and by accepting this Policy, you agree to the transfer of data in this section.

4. How Long Do We Keep Information?

We keep personal information for as long as is necessary or relevant for our business for the purpose for which this information was originally collected and processed continues to apply or, where applicable, in situations where data protection laws and regulations require us to keep such personal information - upon expiration, we will delete unnecessary personal information.

When permitted by data protection law, we will also keep your personal information to fulfill essential business purposes, such as maintaining ActivTours® service performance, making data-driven business decisions about new features and offers, complying with legal obligations, and resolving disputes, such as the following circumstances:

If there is an unresolved issue related to your account, such as an uncredited amount in your account or an unresolved complaint or dispute, we will keep the necessary personal data until the issue is resolvedIf we are required to keep personal data for our legal, tax, audit, and accounting obligations, we will keep the necessary personal data for the period required by applicable law and/or,

When necessary for our legitimate business interests, such as preventing fraud or maintaining the security of our users.

However, there are types of personal information that we will only keep as long as you are a user of the EVENTURIA® Service, such as your email address and other information sent as part of the newsletter subscription process, and we will delete it upon your express request to us/our data protection officer, as mentioned below.

5. Children

Children (individuals under 18 or another age of majority under local jurisdiction) are not eligible to use the Site without supervision, and we ask children not to send us any personal information.

We do not knowingly collect or process personal information relating to children and minors under the age of 18 or any other age of majority, in accordance with local jurisdiction, unless we are legally required to do so by an authorized court order or governmental authority or with parental consent.

If you are under 18, you may use this site only with and under the supervision of your parents or guardians.

If we find that personal information has been transferred to us or collected by us in connection with children and minors without the informed consent of a parent or legal guardian or under a legal obligation from a court or governmental authority, we will delete such personal information without undue delay.

If the data deletion request relates to a child’s or minor’s personal information, please attach adequate proof of the parent or guardian status of the child or minor to the request.

6. How We Keep and Secure Your Information

We accept generally accepted industry standards to maintain the security of your personal information against loss, alteration, theft, or unauthorized third-party access and other precautions to protect your information from the moment we receive it.

Any sensitive information transmitted is protected both online and offline. Data hosting service providers in the United States and Ireland host the information we collect, and we take technical measures to secure your data.

Sensitive information collected (such as credit card information) is encrypted and transmitted to us in a secure manner, and we use third-party processors, such as payment processors. We do not store such sensitive information, but instead rely on the services of the third-party provider to process the encrypted personal information you have entered and transmit it through the site to provide these services, and ActivTours® contractually requires these third-party payment processors to comply with data protection and other laws and regulations applicable to their payment processing services. Check the relevant privacy terms of the service provider and compliance with applicable laws before using the services of such a processor.

We also protect your information offline. Only authorized employees have access to personally identifiable information. The computers/servers where we store personally identifiable information are kept in a secure environment.

While we implement safeguards designed to protect your information, no security system is impenetrable. Due to the inherent nature of the Internet, we cannot guarantee that data, during transmission over the Internet or while stored in our systems or otherwise in our care, is absolutely safe from hostile intrusion by others.

7. Your Rights to Limit Collection and Processing

You have certain rights in connection with the personal information we hold about you, as detailed below:

The right to be informed about how your personal information is used (This Privacy Policy)To request a copy of your information in a structured, electronic formatTo object to how your information is usedTo request the deletion or restriction of the use of informationThe right to request the correction of inaccurate personal informationThe right not to be subject to Automated Decision-MakingYou can opt out of receiving marketing emails by unsubscribing

You can control cookies and tracking tools. To manage cookies and other tracking tools, click here. You have the right to exercise any of the above rights by requesting it from us/our data protection officer at: [email protected] and we will accept your request, unless we have a major legal interest or other authorized basis for continued data processing. Note that if you request the revocation or withdrawal of consent or request to delete any of your personal information at any time, we will delete your personal information or data, unless we are legally obligated or authorized to retain your personal information, legitimate business interests, which we will notify you of in our response to your request, as applicable. Note that your request to exercise your rights may not be accepted by ActivTours® due to a lack of relevant information provided by you in your request, and we will inform you accordingly if you wish to exercise them. If you have any concerns, you may have the right to file a complaint with a data protection authority in the country where you live or work or where you believe your rights have been violated.

8. Links to Other Sites

The Site and the company have established relationships with various third-party service providers ("Providers") whose services are available to you from this site or from sites that are linked to this site or that support the company by providing transparent services to you. Typically, these providers offer services that our customers will find useful, such as those that can be used in conjunction with the Company’s services and products, and any personal information you provide to such third parties on this site in connection with a provider’s service is to comply with this privacy policy.

However, we have no control over the sites or services of third parties and are not responsible for any of the content available through such third-party sites, as well as any use of third-party sites or services, including those where you may be asked to provide personal information.

Therefore, unless otherwise written, the personal information you provide while visiting a Provider’s site will be subject to the privacy or data protection policy posted there, in which case ActivTours® cannot accept responsibility for the privacy policies or data protection policies of the site - and these third-party websites are governed exclusively by their own terms and conditions, and we recommend that you exercise due diligence and check the privacy policies of these third parties and their compliance with the laws, before providing them with any of your personal data.

You should be aware that our agreements with Providers often state that they will distribute your personal information to the Company. In such cases, the Company may use this information in a manner consistent with this Privacy Policy.

9. Review

We may review this policy from time to time, and such changes will be effective from the moment ActivTours® notifies you of such changes and/or updates, either by email, on websites, or in another reasonable manner. If you do not agree with such changes or revisions, please refrain from using the site and our services and contact us/our Data Protection Officer at the email address [email protected] to exercise your data rights or unsubscribe from our Service.

Note that when we make significant changes to this policy, we will provide you with prominent notice, as appropriate, depending on the situation, for example, by displaying a prominent announcement on the ActivTours® website or by sending an email message to that effect.

10. English Language

The English language version of this Privacy Policy governs. All versions in any other language will be for adaptation only and will not be binding.

All disputes, claims, and causes of action (and related proceedings) will be communicated in the English language and will be subject to Romanian law.

11. Contact Us

If you have questions about this privacy policy or if you believe we have not complied with this privacy policy with respect to your personal information or have other questions or concerns related to it, please contact us.

Cookies and Tracking Tools

NOTE: For any issues related to the protection of personal data, see our Data Protection Policy. For any questions regarding the collection, processing, or use of personal data that concern you (as explained below), please contact us/our data protection officer at: E-mail: [email protected]

What is a cookie?

A cookie is a small file sent from a website or a web-based interface that is then stored by your web browser. When you return to the website or a web interface, the information in the cookie can be used to recognize your last session. Cookies cannot install malicious software, such as viruses, on your device and do not store any of your personal data or account information.

Why do we use cookies?

We use cookies and other local storage technologies when you visit our site to help us remember information essential to the shopping and commercial process, including information that helps us understand, research, and improve the features and content. We do not use cookies to store information about the person using the Site.

Where do cookies come from?

Cookies come from two types of sources: first-party and third-party. The classification of whether a cookie is "first" or "third" refers to the internet domain that places the cookie.

First-party cookies are those set by a website that is visited by the user at that time.Third-party cookies are cookies set by a domain different from that of the site the user is visiting. If a user visits a website and another entity sets a cookie through that site, it would be a third-party cookie.

What Categories of Cookies Do We Use on Our Site?

There are a few main types of cookies - here’s how and why we use them:

Essential and Functional Cookies. These cookies allow you to navigate the site and use our features and provide you with a more personal experience.Google Analytics Cookies. These cookies allow us to measure and analyze how our customers use the site to improve its functionality, features, and content. For example, we use Google Analytics for this purpose, which places cookies on your device to improve the functioning of our services. You can find more information about Google Analytics cookies here: https://developers.google.com/analytics/resources/concepts/gaConceptsCookies.Advertising Cookies. We allow third parties, such as Google, Facebook, and AdRoll, to place cookies on your device to show you online advertising on other sites you access. These third parties will collect information, such as the pages you have viewed, to select and serve relevant ads to you. The information collected by these advertising cookies will be controlled by the relevant third party and will not be provided to us (except for statistical information we receive).Affiliate Marketing Cookies. These cookies help affiliate programs track visitors who click on affiliate links for a predefined period.

We place a high priority on the security and confidentiality of the information stored in the cookies we use and, for example, do not store personal information through cookies, but only automated data about your Browse history, IP address, computer/mobile device, location, etc.

How can you opt out?

Opt-out: When you first visit the Sites and the personal area, you will be offered the option to accept or refuse the use of cookies. You can also control the use of cookies at the individual browser level, and instructions for managing the use of cookies can be found for the following browsers, at:

Google ChromeInternet ExplorerFirefoxSafariSafari MobileOpera

If you choose to remove/block your cookies, you can still use the site or interface, but your ability to use certain features or areas may be affected, limited, or unavailable, and thus you irrevocably and unconditionally waive any claim or request if such actions result in any of the websites or our services becoming unavailable, affected, or non-functional. If you want to opt out of interest-based advertising, click http://preferences-mgr.truste.com (if you are in the European Union, click http://www.youronlinechoices.eu).

Do Not Track/Privacy Mode

"Do Not Track" or "privacy mode" is a feature that allows website users to opt out of being tracked by websites for any purpose, including the use of analytics services, advertising networks, and social platforms.

Tracking options are available in several browsers, including: google, firefox, explorer, opera, etc.

If you have enabled the "Do Not Track" feature in your browser, you will not be tracked, but this may affect your use of our site or interface. This is in addition to opting out of the aggregation and analysis of data for the statistics of the site and reservation interface.

Therefore, you irrevocably and unconditionally waive any claim or request if the use of any of the modes mentioned above on your browser results in any of the services becoming unavailable, affected, or non-functional.

What kind of third-party cookies do we use?

Google Analytics

The Site uses Google Analytics cookies. These cookies collect information about how visitors use a website, for example, which pages are visited most often and if they receive error messages from web pages. These cookies do not collect information that identifies you. All the information these cookies collect is anonymous and is used only to improve the site.

The information collected by Google Analytics cookies will be transmitted to and stored by Google on servers in the United States of America, in accordance with its privacy practices. To see an overview of privacy at Google and how it applies to Google Analytics, click here.

If you want to opt out of the use of Google Analytics, you can download the "Google Analytics Opt-out Browser Add-on" plugin here, which is compatible with your web browser.PHP

We use the PHP server scripting language to monitor some of the elements of our users’ traffic on our servers.HelpOnClick

We use the Help On Click plugin and cookie to monitor the effectiveness of targeted ads and links that lead our users to visit our site.

Can I withdraw consent for the use of cookies or tracking tools?

If you wish to withdraw your consent, you can choose to opt out of cookies at any time by managing and/or deleting cookies using your Internet browser settings.

Additional information about cookies in general:

Additional information about cookies can be found at www.aboutcookies.org or [link suspect a fost eliminat].

Updates to our policy

We periodically update our Cookies Policy. If we introduce a new cookie or tracking tool that processes new information or wishes to process information collected by cookies and tracking tools in a new manner, we will notify you and ask you to agree to this updated processing or to a new cookie or tracking tool.

Questions?

If you have questions about ActivTours®’s use of cookies, please contact us/our data protection officer at:

E-mail: [email protected]

The GDPR & Privacy Policy Officer is: Mr. Adrian Nicolescu, email: [email protected], tel. +4 0745132914

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