Terms and Conditions

ActivTours® is a brand operated by GROUP G4 PROMOTION SRL, a Romanian legal entity with registered office at Str. Smeurei, nr. 7, 110046 — Pitești, Argeș, România and business premises at Str. Victoriei, nr. 9, 110016 — Pitești, Argeș, România, registered with the Trade Register under no. J2003000406032, tax registration code RO15308727.

The company is a tour-operating travel agency, holder of Tourism Licence no. 700/22.01.2019 and Tourism Manager Certificate no. 10384/29.09.2005, holder Carmen Nicolescu.

The activity is covered by an insolvency insurance policy issued by OMNIASIG VIENNA INSURANCE GROUP S.A. The policy number corresponds to the document displayed on this page and is renewed annually on 10 December.

ActivTours® and EVENTURIA® are brands of the same company. The Tourism Licence, Tourism Manager Certificate, registration certificate and insurance policy are issued to the company and support the activity carried out through both brands.

Submitting a Request is free of charge and does not commit you to anything. It does not automatically contract the Travel Concierge service.

The Preliminary Discussion of up to 30 minutes is free of charge and may take place live, by telephone or by e-mail. During it, we understand what you want and together establish the Agreed Parameters.

Also free of charge, and before any payment, we tell you whether we can realistically build the trip within those parameters. This confirmation is the point at which the Request becomes an Accepted Request.

Guidance provided by Amélie, the ActivTours® AI agent, is also free of charge. Amélie provides inspiration and guidance; it does not constitute an offer, does not book services and does not bind the company.

Travel Concierge Consultation begins only after the Request has been accepted and after payment of the consultation fee.

The consultation fee is 100 €, VAT included, for an Accepted Request.

The fee applies to all Accepted Requests under the Travel Concierge service, including when you come to us with the hotel, destination or services already identified.

The fee is not an additional cost and does not increase the price of the trip.

For clients in Romania, the fee may also be paid in lei, at the exchange rate communicated when the payment document is issued.

The subject of the service is the professional work of research, market analysis, verification, selection, comparison and construction carried out for your Request.

The result of this work is delivered to you in the form of up to 5 travel Options, built within the Agreed Parameters.

The number of Options is determined by your Request, the actual availability of services and the Consultant's professional judgement. We do not create additional Options merely to reach a number.

The estimated time required to prepare the proposals is communicated to you when the Request is accepted, depending on its complexity.

The consultation fee is paid after the Preliminary Discussion and after our confirmation that we can work on the Request within the Agreed Parameters. Nothing is charged before this confirmation.

Payment of the fee starts the personalised quotation process.

A fiscal document is issued for the consultation fee in accordance with applicable legislation.

If you choose one of the proposed Options and book through ActivTours®, the 100 € is fully included in the value of the Booking. You do not pay for the trip plus 100 €.

If, after receiving the Options, you choose not to book through ActivTours®, the fee remains the consideration for the Consultation service already provided.

If, after analysing the Request within the initially Agreed Parameters, we determine that we cannot propose any viable Option, the consultation fee is refunded in full.

If you withdraw within 24 hours of paying the fee and your Request has not yet been processed, the fee is refunded in full.

If the Request has already been processed, you receive the Options prepared for you and the fee remains the consideration for the Consultation service provided.

After the 24-hour period has expired, the fee remains the consideration for the Consultation service.

Choosing one of the proposed Options does not in itself constitute a firm Booking.

A Booking is confirmed only after all of the following steps have been completed:

• payment of the required Deposit;
• rechecking the availability and quoted prices — prices are dynamic and may change substantially, especially if the Deposit is not paid by the deadline communicated by the Consultant;
• confirmation by the Suppliers, which we can request only after receiving the Deposit;
• conclusion of the contract.

At the time of booking, the Travel Package Contract, together with its pre-contractual information annex, is concluded in accordance with Romanian Government Ordinance No. 2/2018 on package travel and linked travel arrangements.

The Travel Services Contract is the document that establishes the booked services, total price, payment conditions and deadlines, the rights and obligations of the parties, amendment and cancellation conditions, as well as the applicable penalties.

It is concluded separately for each Booking and is sent electronically by e-mail, being deemed mutually accepted with the value of a handwritten-signed document.

For the services it governs, the contract takes precedence over any Terms and Conditions.

This document governs the stage preceding the Booking — the Request, Preliminary Discussion and Consultation. It does not repeat or amend the provisions of the Travel Services Contract.

The prices displayed on this website are indicative estimates for the type of stay presented. They do not constitute an offer and are recalculated in the personalised quotation according to the services selected, actual availability and the conditions applicable at the time of quotation.

The indicative prices displayed do not include air transport. Its cost varies significantly depending on destination, airline, period, schedule, availability and additional services, and is analysed and added to the personalised quotation.

The prices and configurations presented in the Options are indicative until the services are reconfirmed with the Suppliers. They are checked at the time of Booking and recalculated if availability, period, group composition or Supplier conditions have changed.

The final price is the price communicated and accepted when the Booking is confirmed.

ActivTours® does not promote itself through price and does not promise the lowest price on the market.

At ActivTours®, the Booking process takes place following payment of the Deposit / consultation fee, and after the final offer is selected, payment may range from 30% to 100% of the total cost, depending on the trip start date.

Less than 30 days before departure, holidays must be paid 100% in order to book the services firmly.

Between 335 days and 30 days before departure, payment is made according to the package, destinations and services included and their nature — cancellable/non-cancellable — with a Deposit starting from 30% of the total value and the balance paid in several instalments, without interest or other banking instruments.

The Travel Services Contract enters into force on the date on which the Deposit for the ordered offer is paid and the services are firmly confirmed by ActivTours®.

The consultation fee and payments relating to the Booking may be made by bank transfer or at the agency, using the payment methods available at the time of payment.

The payment deadlines and conditions applicable to a Booking are those established in the Travel Services Contract and the accepted offer. Failure to comply with them may lead to cancellation of the booked services under the conditions set out therein.

Any amendment or cancellation of a Booking must be requested only in writing, only by e-mail to info@activtours.travel and only with the Travel Services Contract number.

The actual possibility of amendment, the related costs and cancellation penalties depend on the contracted services and the Suppliers' conditions.

These conditions, including penalty thresholds and situations concerning unavoidable and extraordinary circumstances, are established in the Travel Services Contract and the accepted offer.

ActivTours® is responsible for the proper performance of the Consultation service described in Section 4 and, as a tour-operating travel agency, for the packages it sells, under the conditions provided by Romanian Government Ordinance no. 2/2018 and the Travel Services Contract.

ActivTours® is not liable for unilateral decisions by independent Suppliers, schedule changes imposed by them, refusal by authorities to allow entry into a country, incomplete or expired travel documents held by the Traveller, or force majeure situations.

If you encounter difficulties during your trip, ActivTours® provides assistance without undue delay: information about services available at the destination, communication with the Suppliers involved and support in identifying alternative solutions.

ActivTours® support is available non-stop, by telephone and WhatsApp, at the numbers published in Section 1.

We inform you about the documents and formalities required for your chosen destination. The obligation to hold valid and compliant documents remains yours.

You are required to provide us with correct and complete information about the persons travelling and to hold valid travel documents for the chosen destination.

ActivTours® is a registered trademark. The texts, images, itineraries, selections and materials published on this website belong to the company or its partners and may not be reproduced or used commercially without written consent.

The travel Options prepared for you are the result of the Consultation work and are intended for you. They may not be published or transmitted to third parties for commercial purposes.

We process your personal data in accordance with Regulation (EU) 2016/679 and the Privacy Policy published on this website, which describes what data we collect, for what purpose, how long we retain it and what rights you have.

The use of cookies is described in the Cookies Policy.

Any complaint must be submitted in writing by e-mail to legal@activtours.travel. We respond within the period provided by applicable legislation.

Complaints concerning services provided during the trip must be communicated without delay so that we can intervene with the Supplier while a remedy is still possible.

You may contact the Autoritatea Națională pentru Protecția Consumatorilor (Romanian National Authority for Consumer Protection — ANPC, anpc.ro) and may use alternative dispute resolution in accordance with Romanian Government Emergency Ordinance No. 38/2015.

The European Commission provides an online dispute resolution platform, accessible at ec.europa.eu/consumers/odr.

These Terms and Conditions are governed by Romanian law. Disputes that cannot be resolved amicably fall within the jurisdiction of the Romanian courts.

We may amend these Terms and Conditions. The version applicable to a Request is the version published on the date on which the Request was accepted.

The updated version is published on this page together with the update date.