What people want to know before contacting us

The packages and travel inspirations presented on the website are indicative travel concepts, created to show you what a particular destination, experience or type of holiday could look like and to give you a realistic reference point for your budget.

They are not packages you have to follow exactly. They are Travel Inspiration.

The prices shown are indicative, “from” / person, generally calculated for a minimum of two adults sharing the same double room and for the periods and services specified in the respective presentation. We use this configuration because it is the most common request and provides a simple reference point for estimating costs.

If you choose to travel alone and occupy a double room by yourself, the price per person may increase significantly — approximately 80–100%, depending on the hotel, destination and travel period. The comfort of having the room entirely to yourself comes at a different cost.

For children or a third person sharing a room with two adults, the cost may be lower. Depending on the hotel, destination and the child’s age, discounts, free stays or special conditions may apply. These are checked individually when your offer is prepared.

Just as importantly, changing your travel dates can radically change the price. The same stay can cost very different amounts from one week to another, depending on the season, events, availability and supplier rates.

And you can customise your journey as much as you like: the number of nights, hotel category, room type, transfers, activities, excursions, admission to attractions, gastronomic experiences, shows or any other services you would like to include.

Your final offer is built and priced by Travel Concierge for the configuration, travel period and services you choose.

ActivTours® is a tour operator active on the Romanian market since 2003, working with tour operators, wholesalers and travel service providers across Europe and around the world.

With Travel Concierge, we don’t start with the question “what package do we have?”, but with “what journey do you want us to create?”

Through ActivTours®, you can book services such as accommodation, flights, private or shared transfers, car rental, villas and special properties, cruises, activities and excursions at your destination, tickets and admission to attractions, gastronomic experiences, restaurant reservations, yachts, helicopters and other private services.

We can also create more complex experiences: private dinners or events, local product tastings, experiences with a dedicated chef, services for groups and corporate events, or journeys built around music, sporting and cultural events — including through our specialised brand EVENTURIA®.

Tell us as clearly as possible what you want to experience, who we are creating the journey for, what your budget is and what expectations it needs to meet. That is where the work of Travel Concierge begins.

The internet gives you access to millions of hotels, flights and services. Our value is not access to a search engine — it is the time, experience and responsibility of a real person who understands what you want, checks the options, compares them and builds a journey that is right for you.

You don’t waste time dealing with services and procedures you don’t normally work with. You reduce the risk of making the wrong choices, overlooking important conditions or booking services that do not meet your expectations. And after you book, you are not left alone to deal with suppliers if a problem arises.

With ActivTours®, you always have an expert specialist who takes care of all the worries involved in organising your trip. You simply enjoy the results — and your holiday!

It means we don’t start with a package you have to accept. We start with you: why you want to travel, who you’re travelling with, what your budget is, what you like, what you won’t compromise on and what you want your journey to look like.

After the preliminary discussion, if we agree that we can build your journey within your desired budget and parameters, the consultant researches, checks, compares and prepares the most suitable options.

You save time, benefit from professional selection and verification, get clearly explained costs, an offer built around your needs, and real human support before, during and after your journey.

We don’t simply look for available services. We aim to reduce uncertainty: so you know what you’re booking, under what conditions, what is included and who to contact if a problem arises.

Before you pay, we talk with you and establish whether we can build your journey within your desired budget and parameters. Only after this confirmation does the personalised consultation begin.

The €100 fee, VAT included, covers the research and preparation of your request. The consultant researches, checks, compares and prepares up to 5 options within the agreed parameters. It is our commitment that your request receives the dedicated time, expertise and attention of a consultant.

If you choose one of the options and book through ActivTours®, the full €100 is included in the value of your booking. If you decide not to book, the fee remains the payment for the consultation service already provided.

Submitting a request and the preliminary discussion are free of charge and do not automatically engage the service.

The price shown is an indicative estimate of the costs for the type of trip presented.

Travel Concierge does not impose ready-made packages or fixed itineraries. You choose what you want to include, and the offer adapts to your needs, preferences and budget. The price is recalculated according to the services you choose, actual availability and the conditions applicable when the offer is prepared.

The cost of flights is not included in the indicative price because it can vary significantly depending on the destination, airline, travel period, flight schedule, availability, baggage and seat selection. We prefer to use the cost of ground services as a reference, as these are far more predictable and easier to confirm. Air travel is analysed and added to your personalised offer.

One of the biggest concerns when organising a trip is discovering later that things are not as you understood them: services that were not included, conditions you overlooked, additional costs or procedures you don’t know how to handle.

We focus on transparency and predictability. We check the services we propose and show you as clearly as possible what you are booking, what is included, under what conditions, and the costs confirmed at the time the offer is prepared.

We don’t build an offer around a price that looks attractive simply because important services have been left out.

And if a situation arises before or during your trip, you don’t have to deal with it alone. Your consultant remains by your side.

No. Submitting a request is free and does not commit you to anything. Neither does the conversation that follows — up to 30 minutes, live, by phone or email.

Also free of charge, and before any payment, we tell you whether we can realistically build your journey within the parameters you requested. If we can’t, we tell you — and you pay nothing.

Yes — and before you pay anything. That is exactly the purpose of the preliminary discussion: together, we establish the parameters and tell you whether the journey can realistically be built within them.

If it can’t, you’ll know then, free of charge. We would rather lose a request than sell you an expectation we cannot meet.

Work, not access. Research, market analysis, verification, selection, comparison and planning — for your specific request, not for a generic profile.

The result comes in the form of up to 5 options built within the agreed parameters. The number depends on your request and actual availability, not on a quota: we don’t create extra options just to reach five.

The fee is €100, VAT included. It is not added to the price of your journey.

After our discussion and after we confirm that we can work on your request within the agreed parameters. Nothing is charged before this confirmation.

Payment is what starts the personalised offer preparation process. You receive a fiscal document for the payment.

If you book through us, the full €100 is included in the value of your booking. You don’t pay for the journey plus an additional €100.

If you don’t book, the fee remains the payment for the work already completed — and the options are yours to keep. If we are unable to propose any viable option within the agreed parameters, the fee is refunded in full.

If you let us know within 24 hours and your request has not yet been processed, you receive a full refund. The refund is issued the same day.

If we have already started working on your request, you receive the options prepared for you, and the fee remains the payment for that work.

No, and we don’t pretend that we do. ActivTours® does not compete on price.

There are excellent comparison platforms, and for certain trips they may genuinely be the right solution. We do something different: selection, verification and planning — and we remain by your side after your journey has begun.

It is an indicative estimate for the type of trip presented, not an offer. It is recalculated in your personalised offer based on the services you choose and actual availability.

Air travel is not included in the indicative price because it varies too much — destination, airline, travel period, flight schedule and availability. We analyse it and add it to your offer, where it can be quoted at an actual price.

There is another reason: airlines frequently change their policies — not only their fares, but also what those fares include. A price that is accurate today may buy you less a month from now.

And some travellers already have subscriptions or prefer to buy their own tickets, especially with low-cost airlines, where we cannot issue tickets without ticketing and service fees.

But if you ask us to, we take care of everything: quotation, ticketing and check-in.

The final price is the one communicated to you and accepted when the booking is confirmed.

It depends on how much time remains before departure. If departure is less than 30 days away, the journey must be paid in full so that the services can be firmly booked.

If there is more time before departure, payment starts with a deposit of at least 30%, with the remaining amount paid in several instalments, interest-free and without bank financing. The exact payment deadlines are those stated in the contract and the accepted offer.

Travel prices are dynamic and cannot be secured without a deposit. Services are firmly booked only after the required amount has been paid.

Yes, in writing, by email, quoting your travel services contract number. One single channel, so every request has a date and a traceable record.

What can actually be changed, at what cost and with what penalties depends on the services booked and the suppliers’ conditions. The applicable thresholds are stated in the contract and the accepted offer.

You won’t have to deal with it alone. We provide assistance without undue delay: information about what is available at your destination, communication with the suppliers involved and support in finding an alternative solution.

Support is available 24/7 by phone and WhatsApp.

At your request, we can also inform you about the documents required for your chosen destination. Checking and obtaining them remains your responsibility — a valid passport, visas and, for certain destinations, vaccinations.

The official sources are politiadefrontiera.ro and mae.ro. The agency cannot replace these authorities and does not have any official authority in this regard.

In writing, by email, to the dedicated address provided in the complaints section. We will respond within the timeframe prescribed by law.

If the problem arises during your trip, tell us immediately — while it is still possible for the supplier to remedy the situation.

You can also contact ANPC at any time, and disputes may also be resolved through alternative dispute resolution mechanisms, including the European ODR platform.