What people want to know before contacting us

The packages and travel inspirations presented on the website are indicative travel concepts, created to show you what a particular destination, experience or type of holiday could look like and to give you a realistic reference point for your budget.

They are not packages you have to follow exactly. They are Travel Inspiration.

The prices shown are indicative, “from” / person, generally calculated for a minimum of two adults sharing the same double room and for the periods and services specified in the respective presentation. We use this configuration because it is the most common request and provides a simple reference point for estimating costs.

If you choose to travel alone and occupy a double room by yourself, the price per person may increase significantly — approximately 80–100%, depending on the hotel, destination and travel period. The comfort of having the room entirely to yourself comes at a different cost.

For children or a third person sharing a room with two adults, the cost may be lower. Depending on the hotel, destination and the child’s age, discounts, free stays or special conditions may apply. These are checked individually when your offer is prepared.

Just as importantly, changing your travel dates can radically change the price. The same stay can cost very different amounts from one week to another, depending on the season, events, availability and supplier rates.

And you can customise your journey as much as you like: the number of nights, hotel category, room type, transfers, activities, excursions, admission to attractions, gastronomic experiences, shows or any other services you would like to include.

Your final offer is built and priced by Travel Concierge for the configuration, travel period and services you choose.

ActivTours® is a tour operator active on the Romanian market since 2003, working with tour operators, wholesalers and travel service providers across Europe and around the world.

With Travel Concierge, we don’t start with the question “what package do we have?”, but with “what journey do you want us to create?”

Through ActivTours®, you can book services such as accommodation, flights, private or shared transfers, car rental, villas and special properties, cruises, activities and excursions at your destination, tickets and admission to attractions, gastronomic experiences, restaurant reservations, yachts, helicopters and other private services.

We can also create more complex experiences: private dinners or events, local product tastings, experiences with a dedicated chef, services for groups and corporate events, or journeys built around music, sporting and cultural events — including through our specialised brand EVENTURIA®.

Tell us as clearly as possible what you want to experience, who we are creating the journey for, what your budget is and what expectations it needs to meet. That is where the work of Travel Concierge begins.

The internet gives you access to millions of hotels, flights and services. Our value is not access to a search engine — it is the time, experience and responsibility of a real person who understands what you want, checks the options, compares them and builds a journey that is right for you.

You don’t waste time dealing with services and procedures you don’t normally work with. You reduce the risk of making the wrong choices, overlooking important conditions or booking services that do not meet your expectations. And after you book, you are not left alone to deal with suppliers if a problem arises.

With ActivTours®, you always have an expert specialist who takes care of all the worries involved in organising your trip. You simply enjoy the results — and your holiday!

It means we don’t start with a package you have to accept. We start with you: why you want to travel, who you’re travelling with, what your budget is, what you like, what you won’t compromise on and what you want your journey to look like.

After the preliminary discussion, if we agree that we can build your journey within your desired budget and parameters, the consultant researches, checks, compares and prepares the most suitable options.

You save time, benefit from professional selection and verification, get clearly explained costs, an offer built around your needs, and real human support before, during and after your journey.

We don’t simply look for available services. We aim to reduce uncertainty: so you know what you’re booking, under what conditions, what is included and who to contact if a problem arises.

Before you pay, we talk with you and establish whether we can build your journey within your desired budget and parameters. Only after this confirmation does the personalised consultation begin.

The €100 fee, VAT included, covers the research and preparation of your request. The consultant researches, checks, compares and prepares up to 5 options within the agreed parameters. It is our commitment that your request receives the dedicated time, expertise and attention of a consultant.

If you choose one of the options and book through ActivTours®, the full €100 is included in the value of your booking. If you decide not to book, the fee remains the payment for the consultation service already provided.

Submitting a request and the preliminary discussion are free of charge and do not automatically engage the service.

The price shown is an indicative estimate of the costs for the type of trip presented.

Travel Concierge does not impose ready-made packages or fixed itineraries. You choose what you want to include, and the offer adapts to your needs, preferences and budget. The price is recalculated according to the services you choose, actual availability and the conditions applicable when the offer is prepared.

Each indicative price displayed clearly states whether or not flights are included. Where they are not included, we assess the cost of air transport and add it to your personalised offer, based on the options best suited to your trip.

One of the biggest concerns when organising a trip is discovering later that things are not as you understood them: services that were not included, conditions you overlooked, additional costs or procedures you don’t know how to handle.

We focus on transparency and predictability. We check the services we propose and show you as clearly as possible what you are booking, what is included, under what conditions, and the costs confirmed at the time the offer is prepared.

We don’t build an offer around a price that looks attractive simply because important services have been left out.

And if a situation arises before or during your trip, you don’t have to deal with it alone. Your consultant remains by your side.

ActivTours® rewards its long-term relationship with clients through Travel Club. The foundation of the programme is Travel Club Free, with no contribution; if you wish, you can also choose one of the three Memberships — Explorer, Insider or Signature — depending on the pace at which you want to build your next trip.

Benefits can be earned in several ways:

1. Benefits on your purchases + birthday gift

You receive 1% of the value of every purchase, granted as a discount on your next holiday. In addition, Travel Club offers a birthday gift once a year, for adults and children.

2. Referral points

When you recommend ActivTours® to someone else and the programme conditions are met, the referral can generate points and benefits. Loyalty is therefore rewarded not only when you travel with us, but also when you choose to recommend us.

3. ActivTours® Loyalty Vouchers

ActivTours® may award customers Loyalty Vouchers, which can be used as a discount on a future booking when the minimum purchase threshold attached to the voucher is met.

For example, a €20 Loyalty Voucher may require an eligible booking worth at least €400. The voucher value, minimum threshold and conditions of use are clearly communicated when the voucher is issued.

4. Membership and Member Reward

Customers who want to plan their next experience in advance can choose a Membership option that allows them to build up funds progressively for a future trip.

100% of your recurring contribution is allocated to future eligible ActivTours® bookings. Continued Membership is rewarded through Member Reward, according to your level and the applicable conditions.

ActivTours® Travel Club is our loyalty programme through which your journeys and your relationship with ActivTours® turn into benefits for future experiences.

You can join free of charge with Travel Club Free, or choose one of our three Memberships — Explorer, Insider or Signature — if you want to save regularly towards your next experience and enjoy the benefits associated with your chosen level.

Travel Club works through several mechanisms: the 1% benefit on purchases, referral points and the birthday gift, as well as the Memberships, through which your recurring contribution builds value towards future eligible ActivTours® bookings. ActivTours® may also award Loyalty Vouchers, which are commercial benefits separate from Travel Club points. Travel Club Free benefits, points and the Loyalty Voucher apply across the ActivTours® × EVENTURIA® ecosystem, while paid Membership remains dedicated to ActivTours®.

With Travel Club Free, 100 points are worth €10 / 50 RON, and each eligible purchase currently earns a benefit equivalent to 1% of its value, which can be used towards your next holiday in accordance with the programme conditions.

If you choose a Membership, 100% of your regular contribution remains allocated to eligible future bookings: €25/month with Explorer, €50/month with Insider and €100/month with Signature.

The more you build your relationship with ActivTours®, the more your experiences today can create value for your journeys tomorrow.

You can join ActivTours® Travel Club starting with Travel Club Free, with no membership fee.

You become a Travel Club Free member the moment you subscribe to the ActivTours® newsletter, and you receive 100 welcome points, redeemable on your first purchase. From then on, you benefit from the programme mechanisms for eligible purchases, referrals and the other actions included in the programme.

If you want to go further and save regularly towards your future trips, you can choose one of the three ActivTours® Memberships:

Explorer — €25/month

Insider — €50/month

Signature — €100/month

With a Membership, 100% of your regular contributions are allocated to eligible future bookings, and continued Membership is rewarded through Member Reward at 12 and 24 months, according to the applicable conditions.

You do not need to choose a Membership in order to be part of Travel Club. You can start with Travel Club Free and decide later whether one of the Memberships matches the way you want to travel and save.

With every eligible purchase made through ActivTours®, you receive a benefit towards a future trip.

In Travel Club, this means 1% of the value of every purchase, granted as a discount on your next holiday, according to the programme conditions.

100 Travel Club points = €10 / 50 RON.

This benefit is our way of turning part of the value of your journeys today into an advantage for your next experience: book, travel, earn and come back with a benefit you have already gained.

The 1% benefit is separate from referral points, the birthday gift and Loyalty Vouchers. Each has its own earning and redemption mechanism.

The birthday gift is one of the Travel Club benefits designed to turn your birthday into a small starting point for your next experience.

Travel Club offers a birthday gift once a year, for adults and children, in the form of Travel Club points, according to the programme conditions.

The points received as a birthday gift can be used towards a future eligible ActivTours® booking, according to the programme conditions.

The gift is awarded once a year for each person. To award it, the ActivTours® team may ask you for the date of birth, according to the programme conditions.

The birthday gift is separate from the 1% benefit and referral points. Therefore, when you meet the conditions for each benefit, they can be accumulated within Travel Club.

If you recommend ActivTours® to someone else, your referral can generate Travel Club benefits for both of you.

For the referral to be eligible, it must be registered and correctly associated with the person you referred. Points are not awarded when the referral is made or when a form is submitted. They are awarded when the referred person makes their first eligible booking, the booking is firmly confirmed and the required deposit has been paid.

At that point, both benefits arise simultaneously:

100 Travel Club points for the person making the referral

100 Travel Club points for the referred person

The referred person has 12 months from the date the referral is registered for their first eligible purchase to reach the stage of a confirmed booking with the deposit paid.

There is no numerical limit to the number of referrals you can make. You can recommend ActivTours® as often as you wish, subject to the eligibility rules and provided that the same person or booking does not generate duplicate rewards. Self-referrals are not eligible.

Referral points are separate from the 1% benefit, the birthday gift, Loyalty Vouchers and other Travel Club benefits. If the conditions for each mechanism are met, the benefits can be awarded separately.

The ActivTours® Gift Voucher lets you give someone special an experience, without having to choose the event or trip for them.

You choose the value of the Gift Voucher, and ActivTours® adds a bonus equal to 5% of its nominal value. For example, when you purchase a €500 voucher, the beneficiary will have €525 available for an eligible booking.

The voucher is valid for 12 months from the date of purchase and can be used for eligible ActivTours® services and experiences, subject to the applicable conditions.

The Gift Voucher is non-nominative, which means it can be used by the person holding it. If the booking value exceeds the amount available on the voucher, the difference can be paid using the available payment methods.

The 5% bonus is a benefit offered by ActivTours® to the beneficiary of the Gift Voucher and is separate from Travel Club points, the 1% benefit, the birthday gift, referral points and Loyalty Vouchers.

You choose the value of the gift, we add an extra benefit, and the person receiving it chooses the experience they want to live.

The ActivTours® Loyalty Voucher is a commercial benefit that we may offer in specific situations, for example through campaigns dedicated to returning customers, on anniversaries or for other special occasions.

The Loyalty Voucher is separate from Travel Club points and has no conversion rate into points. Its value and conditions of use are communicated when the voucher is issued.

The voucher is valid for 12 months from the date of issue and can be used for an eligible booking with ActivTours® or EVENTURIA®, regardless of which brand issued it.

To use the voucher, the booking must meet the minimum purchase value stated on the voucher or in the conditions under which it was granted. For example, a €20 Loyalty Voucher may require a minimum booking value of €400.

The voucher must be used in full on a single booking. If its full value is not used, the remaining amount is not carried forward and cannot be exchanged for cash.

The voucher may be transferred once to someone close to you, subject to the programme conditions.

If the booking on which the Loyalty Voucher was used is subsequently cancelled, the voucher is not reactivated and its value cannot be recovered.

The Loyalty Voucher is separate from the 1% benefit, the birthday gift, referral points, the Gift Voucher and Travel Club Membership benefits. This keeps each benefit transparent and subject to its own conditions.

Explorer, Insider and Signature are the three ActivTours® Travel Club Memberships created for those who want to save consistently towards future experiences and trips.

Each Membership has a periodic contribution:

Explorer — €25/month

Insider — €50/month

Signature — €100/month

100% of your periodic contributions remain allocated to future eligible ActivTours® bookings. In other words, your Membership helps you gradually build a budget for your next experience instead of starting from zero when you decide to book.

In addition to the value accumulated through your contributions, continued Membership is rewarded through Member Reward at 12 and 24 months, according to the conditions applicable to each level.

The three Memberships differ in the pace of your contribution. You can choose the option that best suits the way you travel and the budget you want to build for future experiences.

You do not need to choose a Membership to be part of Travel Club. You can remain a Travel Club Free member and benefit from the mechanisms available at that level.

100% of your periodic contributions are allocated to future eligible ActivTours® bookings, gradually building a budget you can use for your next experiences.

The amounts accumulated through your Membership are not Travel Club points and do not represent a discount. They are your contributions, intended for eligible ActivTours® services and experiences in accordance with the Membership conditions.

When you are ready to book, the available accumulated value can be used to pay all or part of an eligible booking, depending on the amount accumulated and the cost of your chosen experience.

If the booking costs more than the amount available through your Membership, you only pay the remaining difference, using the payment methods available for that booking.

Separately from your contributions, continued Membership is rewarded through Member Reward, according to your level and the applicable conditions. Member Reward is separate from the value accumulated through your own contributions.

Your Membership therefore works as a way to build value for your next experience in advance, while continued Membership is rewarded through Member Reward.

No. Submitting a request is free and does not commit you to anything. Neither does the conversation that follows — up to 30 minutes, live, by phone or email.

Also free of charge, and before any payment, we tell you whether we can realistically build your journey within the parameters you requested. If we can’t, we tell you — and you pay nothing.

Yes — and before you pay anything. That is exactly the purpose of the preliminary discussion: together, we establish the parameters and tell you whether the journey can realistically be built within them.

If it can’t, you’ll know then, free of charge. We would rather lose a request than sell you an expectation we cannot meet.

Work, not access. Research, market analysis, verification, selection, comparison and planning — for your specific request, not for a generic profile.

The result comes in the form of up to 5 options built within the agreed parameters. The number depends on your request and actual availability, not on a quota: we don’t create extra options just to reach five.

The fee is €100, VAT included. It is not added to the price of your journey.

After our discussion and after we confirm that we can work on your request within the agreed parameters. Nothing is charged before this confirmation.

Payment is what starts the personalised offer preparation process. You receive a fiscal document for the payment.

If you book through us, the full €100 is included in the value of your booking. You don’t pay for the journey plus an additional €100.

If you don’t book, the fee remains the payment for the work already completed — and the options are yours to keep. If we are unable to propose any viable option within the agreed parameters, the fee is refunded in full.

If you let us know within 24 hours and your request has not yet been processed, you receive a full refund, within no more than 14 days, as set out in article 4.7.

If we have already started working on your request, you receive the options prepared for you, and the fee remains the payment for that work.

For a booking, the applicable cancellation conditions and penalties are communicated to you exactly before confirmation, in the accepted offer and in the Travel Services Contract.

No, and we don’t pretend that we do. ActivTours® does not compete on price.

There are excellent comparison platforms, and for certain trips they may genuinely be the right solution. We do something different: selection, verification and planning — and we remain by your side after your journey has begun.

It is an indicative estimate for the type of trip presented, not an offer. It is recalculated in your personalised offer based on the services you choose and actual availability.

Each indicative price displayed clearly states whether or not flights are included. Where they are not included, we look at the options best suited to your trip and add the cost of air transport to your personalised offer.

That is because airlines frequently change their policies — not only their fares, but also what those fares include. A price that is accurate today may buy you less a month from now.

And some travellers already have subscriptions or prefer to buy their own tickets, especially with low-cost airlines, where we cannot issue tickets without ticketing and service fees.

But if you ask us to, we take care of everything: quotation, ticketing and check-in.

The final price is the one communicated to you and accepted when the booking is confirmed.

It depends on how much time remains before departure. If departure is less than 30 days away, the journey must be paid in full so that the services can be firmly booked.

If there is more time before departure, payment starts with a deposit of at least 30%, with the remaining amount paid in several instalments, interest-free and without bank financing. The exact payment deadlines are those stated in the contract and the accepted offer.

Travel prices are dynamic and cannot be secured without a deposit. Services are firmly booked only after the required amount has been paid.

Yes, in writing, by email, quoting your travel services contract number. One single channel, so every request has a date and a traceable record.

What can actually be changed, at what cost and with what penalties depends on the services booked and the suppliers’ conditions. The applicable thresholds are stated in the contract and the accepted offer.

You won’t have to deal with it alone. We provide assistance without undue delay: information about what is available at your destination, communication with the suppliers involved and support in finding an alternative solution.

Support is available non-stop by phone and WhatsApp.

At your request, we can also inform you about the documents required for your chosen destination. Checking and obtaining them remains your responsibility — a valid passport, visas and, for certain destinations, vaccinations.

The official sources are politiadefrontiera.ro and mae.ro. The agency cannot replace these authorities and does not have any official authority in this regard.

In writing, by email, to the dedicated address provided in the complaints section. We will respond within the timeframe prescribed by law.

If the problem arises during your trip, tell us immediately — while it is still possible for the supplier to remedy the situation.

You can also contact ANPC at any time, and disputes may also be resolved through alternative dispute resolution mechanisms, including the European ODR platform.

Images on the website are used for illustrative and inspirational purposes. Some may be real photographs, while others may be created or adapted with the help of artificial intelligence (AI). People depicted in illustrative images may not be real individuals, and any resemblance to real persons may be purely coincidental. For hotels, rooms, transport and other travel services, the guaranteed characteristics are exclusively those described in the confirmed offer and the documents relating to your booking.